HFC NBN No Internet

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Level 3

Service was working earlier today, but now it's not.

When logging into router it states:
Internet Status : Disconnected - Please configure your DNS manually

Connection Type: PPPoE

Is connected, have an IP address, DNS & Gateway.

If I manually set the DNS 8.8.8.8 - Then it says connected

Can ping sites and get a response, just no web traffic

2 REPLIES 2
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Level 3
If I perform a ping test to the gateway address, I'm getting ~30% packet loss.

I've seen that the ethernet devices have disconnected twice, but router hasn't rebooted.

All lights are green on NBN box and I have previously power cycled devices.
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Moderator

Hi @Gryph,

We ran an initial test on your service and confirmed it is now working connected for 18h 28m. To avoid redundancy and confusion please see our initial response available here.

 

Slow new NBN installation

 

Regards,