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HFC modem dropping out

Level 2

The TPG supplied Archer VR1600v HFC modem has been dropping out for short periods of time (1 to 10 min) over the past 2 weeks. Is happening 4 to 10 times per day. Have read similar instances in the Community so hard reset the modem today but problem persists. Log gives the following "every IP of the domain has been tried, but we didn't find the correct one!". All light are green on the NBN connection box and only Power, 2.4G, 5G and WAN lights are green on the modem during drop out. Please advise how I can fix.


Hi @ross51


Thanks for raising this with us.


Since the issue persists after the hard reset, we'd like to arrange a call from our Tech team to check on this further.


Please send me a PM with your preferred time and best number to be contacted.