Has my adsl been cut?

BiancaPatane12
Level 2
I need to get my nbn modem sent out to me again and I’ve got my adsl modem but it seems like my internet has been cut so I haven’t had any internet for the past month.

Has it been cut without notifying me?

If it’s been cut without my knowledge then am I still being charged for it??

Can’t reach the helpline as they aren’t answering!!