Has my adsl been cut?

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Level 1
I need to get my nbn modem sent out to me again and I’ve got my adsl modem but it seems like my internet has been cut so I haven’t had any internet for the past month.

Has it been cut without notifying me?

If it’s been cut without my knowledge then am I still being charged for it??

Can’t reach the helpline as they aren’t answering!!