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Having trouble changing nbn plan

bjegan81
Level 2
I got an email about my speeds and am trying to change my plan and get the refund but it doesn’t let me select a plan it’s set on a 10g plan not 1 I want
1 REPLY 1
Shane
Moderator

Hi @bjegan81 ,

 

Thanks for raising this to us. I would love to help and have our Account Specialists contact you to process the plan upgrade. Please drop me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@bjegan81 wrote:
I got an email about my speeds and am trying to change my plan and get the refund but it doesn’t let me select a plan it’s set on a 10g plan not 1 I want