Hi TPG, my internet is not working for 3 hrs, the wifi is on but can't get in internetfor

[ttinfo59]

i am in Perth. 
I am trying to call TPG more than 33 minutes but no reply so bad

[BasilDV]

Hi @ttinfo59 

Before performing any troubleshooting, we recommend for customers to check if their service is affected by an outage.

• TPG service status
• NBN network status

If not, please send us a private message with your account details and see how can we help to get you back online ASAP.

BasilDV