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Hi upgrade my NBN10 to NBN50 today, but internet speed still very slow.

donnzhao13
Level 2
Level 2
‎01-09-2020 06:52 PM

Hi upgrade my NBN10 to NBN50 today, and got email saying the upgrade been completed. But internet speed still very slow only 4 -10 mb per second. 

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Anonymous
Not applicable
‎01-09-2020 08:28 PM

Hi @donnzhao13 ,

 

Thanks for raising this to us. Please send me your account details (Username/Customer ID together with the address on file). Also please perform a speed test using desktop/laptop connected via LAN/Ethernet cable.

 

For your reference:


How do I private message (PM) in the community 

 

Regards, 

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