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High Latency/Ping to Japanese Servers caused by TPG Routing

winston181
Level 2

Hi, whenever I connect to Japanese Tokyo servers, I tend to get around 250ms ping, which is a bit odd. When I run the tracert command in cmd to figure out the routing, it seems TPG is routing to Japan servers through USA California which is obviously a non-optimal route. Australia -> USA -> Japan.

I have attached an image of the tracert 47.91.24.239 cmd output.

but just in case the image has problems here is the output in text form;

 

Tracing route to 47.91.24.239 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms ARCHER_VR1600V [192.168.1.1]
2 7 ms 8 ms 8 ms 10.20.22.9
3 8 ms 9 ms 8 ms 27-32-160-129.static.tpgi.com.au [27.32.160.129]
4 20 ms 20 ms 20 ms syd-gls-har-crt1-be-10.tpgi.com.au [202.7.171.173]
5 21 ms 21 ms 21 ms syd-gls-har-int4-be-200.tpg.com.au [203.221.3.119]
6 210 ms 216 ms 210 ms ix-xe-0-0-2-0.tcore2.tv2-tokyo.as6453.net [180.87.181.192]
7 215 ms 214 ms 215 ms if-et-15-2.hcore1.ovc-tokyo.as6453.net [120.29.217.10]
8 214 ms 213 ms 213 ms if-bundle-5-2.qcore2.ovc-tokyo.as6453.net [216.6.54.3]
9 206 ms 208 ms 207 ms softbank221111202101.bbtec.net [221.111.202.101]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 260 ms 260 ms 261 ms 47.91.24.239

Trace complete.


When will this be resolved? Many others have had this issue with TPG.

2 REPLIES 2
soth
Level 2

I have the same issue,

 

It seems every 2-3 months instead of routing via perth it swaps to sydney and we get 100-150ms more.

 

The same is true for servers in SEA, its not exclusive to Japan.

 

adib_rahmang
Community Manager

We'll raise it with our techs, @winston181.

 

Send me a DM when you get a chance.

 

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