TPG Community

Get online support

Hight internet ping problem at night

Level 2

So that I moved house, and that house is provided with this TPG internet service providing host, however, the internet from this company is ridiculously slow, customer service is an absolute **ing **show, the indian dude hanged on my phone and the conversation with him was very unpleasant, with terrible manners. As well as that I get 100+ ms internet ping at night time (6pm- late night), I can't even load a video without buffering every 2 seconds. Honesly I could not have used a worse broadband in my whole life.


Hi @Cretorn


Thanks for raising this with us.


We tried to search for your account using your community details to no avail.

We'd like to look into your account for better understanding of the situation and see what we can do to resolve this as soon as possible.


Please send me a PM with your TPG username or customer ID number to assist you accordingly.