Our internet has been dropping out for 2 weeks now, and it's so bad now that I'm no longer able to work from home..
This creates a big problem especially during this period, as we're also unable to work from any local cafes due to covid19 social distancing rule.
Please reach out as soon as possible, as this is horrendous.
See attached our line status, though since it keeps dropping out, you can see the up time has only been seconds.
Can you please Private Message(PM) me your Username/CID/Service address for the service you need help on so i can pull up your account.
There is an issue with the Telstra phone line.
I have created a fault ticket for our engineers to escalate and someone should call you within 24-48hrs.
I have PMed you your fault reference number.
It will not be fixed today.
We will need to lodge a fault to telstra (they own the network) and await for them to fix the fault.
TPG will notify you once the fault has been lodge.
1-2 days total time if things go smoothly.