Home broadband

BrianHayes
Level 2

I got a text today regarding NBN maintenance in my area Hilton Tce Noosaville Q 4566. We moved here about 4 months ago and the internet has been woeful, is there anyway to improve the service?

2 REPLIES 2
Shane
Moderator

Hi @BrianHayes ,

 

Welcome to the community!

 

Thanks for raising this to us. What kind of issue is affecting the service?

 

In the event that you're having issues with the Wireless Connection, we did an article that you may find helpful this will help you improve the Wi-Fi connection at home. 

 

Let us know how it will go and should you require further assistance.

 

Regards,

 


@BrianHayes wrote:

I got a text today regarding NBN maintenance in my area Hilton Tce Noosaville Q 4566. We moved here about 4 months ago and the internet has been woeful, is there anyway to improve the service?


 

david64
Level 11

Hi @BrianHayes . Are you on FTTB/FTTN? You can check the DSL info in the router status and compare the download speed with your NBN plan speed. The other info there can indicate line quality. Distance from the node affects top speed.

Speed tests should be done on an ethernet computer or with the wifi device next to the router. The speed may vary during the morning, afternoon, evening, night.