Home internet

Level 2
Hi, can someone please respond my question?? I have been waiting over the phone more than 2 hours with nil success to solve my problem. That is ridiculous.. I just want to know why my home internet still hasn’t been lodged??? When can I have the internet??

Hi @haoyuan0919,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated.


If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


We can see that your NBN FTTP service has been installed and activated, but the router is still attempting to connect to our server.


We currently provide a TP Link C1200 for this type of service and this router is pre-configured.


If the router is taking time to connect to our server, customers can manually configure the settings to get an access to the internet and we have created this guide on How to set up TP-LINK C1200 modem for Windows 10


This article may help as well in setting up your home phone service: Where to plug in your telephone handset with NBN?


Feel free to search community for help or contact us and we'd be glad to assist you.