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Horrible/broken chat support

Level 1

So, I’m sitting here with a modem that hasn’t connected to the internet in more than 24h. Just sits there, DSL light blinking.


Hopped onto the TPG website and tried to chat with a customer representative, and nothing works. The Javascript console shows a slew or exceptions which makes me wonder what incompetent dimwit builds and deploys that code—obviously and conviniently skipping over what we in the trade call “testing”.


And chatbot Lester asks how it could help, without even bothering to read my message in the first place which clearly stated the problem. Sucks to be a two-line Perl script, huh Lester?


What a customer service experience 🤦🏻‍♂️Oh wait, what service? The broken software and mobile-hating website sure can’t be called service. No email address, not phone number (but a fax number, hello from the 1980s).






My apologies if you are not able to reach our support people.

Can I get your CID or username?

I could check your internet account