Horrible speed for NBN

[michaellau0783]

I previously wrote about my frustration with the NBN speed. 

I checked my speed again using tpg.speedtestcustom.com just now (screenshot attached). Now, please tell me how this is acceptable for NBN which is supposedly more superior than ADSL (judging from the price I am paying). I am an essential healthworker and using telehealth heavily. I can't even bring up a page let alone using telehealth system. This is very sad.

[David_M]

Hi @michaellau0783 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @michaellau0783 

There is an open fault ticket for our engineers in the system already. I will push it up the chain for a quicker resolution and someone should call you within 24-48hrs.

I have PMed you the fault ref number.

regards,

David_M