I was convinced to downgrade to a basic TPG plan while I moved to Melbourne in order to waive the connection fee when I do reconnect. Now that I have found a place, you guys have been unresponsive and have been handballing me from departments to departments. Your online chats ignore me mid-chat and you do not reply to emails.
It has been 3 months since I moved! I have been charged for 3 months of a service that was not utilized at all. Should have just disconnected and unsubscribed. Is this how you repay loyal customers?
My apologies if you are not able to reach our support people.
Have you relocated your home already? you can do it online.
I noticed that your emails have been received and escalated.