TPG Community

Get online support

How can I get support online

Level 2
Not getting through call centre is there online support instead?

Hi @AWight70


We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.


Aside from calling our phone support, you can also reach us through chat, e-mail and TPG Community, all of which can be found at Otherwise you may send us a private message with your TPG username or customer ID together with a brief description of your concern. Thanks!


How do I private message (PM) in the community