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How do I cancel my account?

BC Level 1a
Level 1a
Hi, I would like to cancel my internet account as I’ve signed up with another provider. Please advise how I can cancel my account.

Thanks.
2 REPLIES 2
Moderator

Hi @BC 

 

Welcome to the Community!

 

It's very unfortunate that you have decided to discontinue your service with us. Let me organize a call from our Escalations Team to assist you with your request.

 

Can you send me a PM with your best contact number and preferred time for a call?

 

How to PM? Click here.

 

Regards,

Moderator

Hi @BC

 

Our records show that our Escalations Team was able to talk to someone yesterday, albeit not an authorized user or account holder.

 

Send me a PM as to your preferred callback time today so we can forward it over.

 

Regards,