How do I cancel my account?

[BC]

Hi, I would like to cancel my internet account as I’ve signed up with another provider. Please advise how I can cancel my account.

Thanks.

[Will]

Hi @BC 

Welcome to the Community!

It's very unfortunate that you have decided to discontinue your service with us. Let me organize a call from our Escalations Team to assist you with your request.

Can you send me a PM with your best contact number and preferred time for a call?

How to PM? Click here.

Regards,

[Will]

Hi @BC

Our records show that our Escalations Team was able to talk to someone yesterday, albeit not an authorized user or account holder.

Send me a PM as to your preferred callback time today so we can forward it over.

Regards,