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constant dropout after switching to NBN

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Level 1c

We recently switched to NBN FTTN from ADSL2+, and noticed that internet connection is quite unstable. I need to turn on the router (TP-Link Archer VR1600v) to re-connect to the internet. Anyone would give any idea how to diagnose this problem?

Thanks.

 

5 REPLIES 5
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Moderator

Hi @Eyson2001,

 

Welcome to TPG Community!

 

We have located the account using your community details. We can see an indication that the connection is really dropping out and we'd like to identify what is causing the issue.

 

We have arranged a technical specialist to contact you between 4PM and 5PM ACT time today for troubleshooting.

 

Should you have a preferred contact number and time, please send it via PM. Thank you.

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Level 1c

Hi, 

 

Still the problem persists. Currenlty my router is used for one wired conneciton, telephone (VOIP), and wireless connections. I noticed that the telephone got disconnected by hearing noise not normal tone while one wired connection is still connected and some of wireless deviced are connected. Are there any setting for connection capacity? Once I reset, then they are all connected. But the problem occurrs every day. Any solution? 

Thanks. 

 

Regards,

 

Hyeuk

 

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Moderator

Hi @Eyson2001,

 

Thanks for the update.

 

We've tested the line, but we are not able to detect any fault within the NBN network. We are looking for a possible bandwidth sharing issue as your NBN speed plan is the basic NBN12/1.

 

In order to check on this further, I'll arrange a call from our Tech team.

 

Please shoot me a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click How do I private message (PM) in the community.


Regards,

BasilDV

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Level 1c

Hi, 

 

I guess the problem lies with the router since some of connections are fine, but others are not. I noticed that VOIP phone is not working from time to time also some of devices are disconnected over wifi occasionly.

Thanks.

 

Regards,

 

 

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Moderator

Hi @Eyson2001,

 

Thanks for getting back and providing the information.

 

We'll arrange a call from our Tech team to look into it further.

 

Please send me a PM with your preferred time and best number to be contacted.

 

Regards,

BasilDV