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How do I find RJ11 wall socket for FTTN

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Level 1a

After speaking to a few tech support guys, they just dont seem to know how to solve my problem and i keep getting transferred over from one rep to another rep (from Ross to Kim to Glenn), and had to repeat my identity and my issue to them.

 

I just moved house and signed up to NBN FTTN and according to TPG email the line is now active. I have looked at entire house, I am having problem locating the RJ11 wall socket, so i can plug my TP link router. None of the reps had any clue what's the next process.

1 REPLY 1
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Moderator

Hello yansenleonard,
Thank you for being a part of the TPG Community, I know its frustrating having to repeat identification processess but we have to do it, so ....
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download