After nearly 12 mths of faultless service.... boom.... 2 weeks ago 4/4/20,during heavy rain and wind, our tpg nbn stopped working, and it is still not working, despite claims to the contrary.
For the most part during this time all correct lights are on nbn box and modem/router. I have reset both multiple times, connected to modem via ethernet cable and replaced the ethernet cable between the 2 boxes..... no improvement. All this while failing to get any tech support.
Since first failing, our access has been quite variable. There have been brief periods where speed testing and function appear perfect, but not for long enough to stream a single show, play a game, or reliably access my work before completely failing. Mostly there has been poor and unstable access if any.
Eventually on 13/4, I was able to contact online help. Despite initial testing indicating stable normal function, eventually it was suggested there was a line problem and it would get sent up to nbn or engineers.
Since then I have had a few sms and 1 phone call advising me that it was working normally and my ticket would be or had been closed, despite clearly not functioning properly (if at all) at my end.
At this moment, despite all lights correctly on, I cannot even get enough connection to run a speed test. It has now been 2 weeks since this started, and I am not confident I am being taken seriously or that the problem is being properly looked into so it can be fixed.
The children need to access school remotely, and there is work I need to be able to do from home, including urgent health services in 2 days time.
My ticket no is 10418708. Can someone please actually get this fixed
