How do i cancel my Internet service?

[ColinCarnegie1]

Hello 

I would like to cancel my internet account with TPG

Can you please let me know how this could be done?

[Anonymous]

Hi @ColinCarnegie1 ,

We're sad to know that you're considering to cancel the service with us. We'll arrange one of our Account Specialists to contact and to discuss the details, please send us your account details (Username/Customer ID together with the addrress on file) also include your best contact number and preferred time.

For reference: How do I private message (PM) in the community 

Regards,

Regards,

[ColinCarnegie1]

I would like to know the process for cancelling the service only please, can you provide this to me ?

[Riezl]

Hi @ColinCarnegie1, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and address your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Tamtran9]

I would like to cancel my internet, I already sent email to request to cancel my internet on 30/3/21 at 492 whites roads Parafield gardens SA 5107 , can you help to cancel my internet please, or sent me another link to request cancel please

[Riezl]

Hi @Tamtran9, we still haven't received your cancellation notice via email. Please be advised that you must use the email address linked to the account so we can finalise your request.