So just curious as I received an email from TPG informing me that I have used too many gigabytes over my limit of Unlimited and despite contacting TPG via email and over the phone no one has been able to tell me how many gigabytes is included in the Unlimited bundles on the NBN?
it's weird because I thought the ACCC was quite clear about advertising Unlimited plans with strict limits as being quite naughty and I'm sure many ISPs (TPG included) have been down this path before.
So TPG reps, how many gigabytes is included in my NBN unlimited plan?
TPG offers residential plans which are not for commercial use. We have the right to query end users if we suspect services could be for commercial use, to ensure we manage our costs and continue providing the best value plans to our customers.
TPG has completed its investigations. If you haven’t received any termination notice from us, we will not be disconnecting the service.
Thank you for your continued support of TPG.
it's legit. I'm one of many that received it. TPG know exactly what I'm talking about but have gone out of their way to ignore the issue ever since sending them out. So I'd like an official response before going to the TIO over the threats of disconnecting my service for going over my limit on unlimited.
I dont know that TPG has ever disconnected customers in it's many years since it ruled the Austrlian Unlimited space- I dont know anyone personally.
TPG has in its terms and in its advertising that the products are for residential and not commercial purposes.
well it comes as absolutely no surprise that the absolutely PATHETIC response to this thread from TPG reps has been the same as everywhere else.
completely ignore the issue and wait for it to disappear. TPG pissed away 15 years of being loyal to the brand in the blink of an eye and instead of apologising or clarifying threatening emails received by many of us, just hide out and close their eyes