that doesn't help at all and it sure wasn't automated, so unless you can provide the official response from TPG in regards to this awful email received by many NBN unlimited customers how about you ask someone that works there who knows what they are talking about to provide a real response.   and what business is it of TPG's what I use my internet for? what ISP has ever asked a customer for specific proof of what they use their connection for? it's none of your business   The email reply I got was "thanks for your concern, due to privacy we cant tell you exactly why you received this blah blah blah"   well for privacy reasons no one should be telling you specifically what they use their unlimited connection for. I guess all of a sudden a whole bunch of NBN unlimited customers suddenly got compromised at the exact same time for you to trigger such a large amount of 'automatic' emails from the ADSL cancellation email address? is that the normal email address you use to send customers threatening emails about disconnecting them for using too much data?   adsl cancellations tpg email address seems a highly UNLIKELY address to be used for an automatic system   I would say the only likely truth here is that TPG sent these pathetic emails out threatening customers for using too much data and then came to the realisation that what they were doing would attract some great interest from the ACCC because TPG failed to understand what 'unlimited' means (no limits!) I would take a stab in the dark and say that's why the issue is being completely ignored by everyone that has ever been asked about it.   On top of that, How are unlimited NBN customers meant to even check their data usage when the usage meter has been disabled for many years on Unlimited plans? are we just meant to guess how much we have used and also guess the magical number you have set as a limit on an unlimited plan and hope they match up somewhere towards the end of the month   How is it that a once decent ISP could trash it's reputation in the blink of an eye with something so utterly retarded pathetic   If TPG feels someones connection is compromised, they don't get an email from the cancellation dropbox informing them to provide PROOF of exactly what and how they use their residential unlimited plan ... View more

Like you don't already know.   Dear Customer,   We have detected some unusual activity with your service. We have noticed a significant heavy Internet usage under your TPG account for the past months. Under TPG Standard Terms and Conditions you are not permitted to authorise a third party to use your service or use the service for commercial purposes without our written permission. We believe your use of the service is in breach of TPG Standard Terms and Conditions, and we are considering terminating the services. If you do not believe you are in breach of your contract with TPG, please explanation your use of the service and provide supporting evidence within the next 7 days. If we do not hear from you, we may take further action without notice to you. TPG reserves all its rights against you in connection with the breach of contract.     (spelling mistakes and horrible grammar are because TPG monkeys wrote it I am guessing)   so to be clear, I am requesting the official amount of data we are allowed to download/upload on the Unlimited plans ... View more

TPG support send out threats to cut everyone off for using too much unlimited and demand you contact them within 7 days before they cut you off with no further notice.   Phone call to help desk - question and issue IGNORED email to support - IGNORED Topic created on Whirlpool - IGNORED topic created on TPG Community forums - IGNORED email to tpg forum_admin email - IGNORED   I'm sensing a common theme here TPG you useless tossers ... View more

pretty poor speeds OP.   just watch out for when TPG send you notice via email next week for downloading too many gigabytes over your unlimited quota even though they have no usage meter and dont understand the definition of the term unlimited ... View more

well it comes as absolutely no surprise that the absolutely PATHETIC response to this thread from TPG reps has been the same as everywhere else.   completely ignore the issue and wait for it to disappear. TPG pissed away 15 years of being loyal to the brand in the blink of an eye and instead of apologising or clarifying threatening emails received by many of us, just hide out and close their eyes ... View more

it's legit. I'm one of many that received it. TPG know exactly what I'm talking about but have gone out of their way to ignore the issue ever since sending them out. So I'd like an official response before going to the TIO over the  threats of disconnecting my service for going over my limit on unlimited. ... View more