I have been with TPG for more than 5 years. My customer ID is 5284380. I need to change my NBN plan which makes my internet speed is so slow to NBN 50. I did through My Account but this is what I get: Unfortunately there was an unexpected error when submitting your registration. We apologise for the inconvenience caused. Please contact TPG Customer Service on 13 14 23 for further assistance. When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists > I do not know what to do.
Welcome to the community!
We did an article that you may find helpful, see this link, Changing NBN Plans through My Account.
On the other hand, there are different cause of Transfer/Speed Issue that you may experience.
In the event that you experience dropouts via Wireless/Wi-Fi connection we did an article that you may find helpful see links below.
We have created this article that can guide you on How to Check for NBN Network Outage
Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/ and we'd be glad to assist you.
That's not the issue he's experiencing as I have the same one.
The issue is the website is not allowing us to change our plans.
@donarfirman I actually managed to get through to someone who said my setup hadn't been finalised by NBN supposedly so I have to wait up to 5 more days.
Not sure how true this is but it may explain why you also can't change if you have a new connection.
Thanks for the reply.
My NBN plan is NBN 12 . I may use all the quota. NBN was installed in my unit on 20 March 2020. I just need to change my NBN plan to NBN 50 which I cannot do it. If I cannot change my NBN plan , I will move to another NBN provider. Thanks