TPG Community

Get online support

Huawei Home Gateway HG659

Elson
Level 2
After log in to scan for internet connection it fails. Message : Scanning internet connection failed. Your device can't connect to Internet, please contact your ISP

And I did, and they haven't picked up a call yet. And I need internet pretty soon.
1 REPLY 1
Riezl
Moderator

Hi @Elson,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community