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Huawei Home Gateway HG659

Level 1b
After log in to scan for internet connection it fails. Message : Scanning internet connection failed. Your device can't connect to Internet, please contact your ISP

And I did, and they haven't picked up a call yet. And I need internet pretty soon.

Hi @Elson,


Welcome to TPG Community!


Please PM us your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community