Huge Packet loss at TPG end

[Mitchilled]

I'm getting a huge amount of packet loss at the ISP end. 

See screenshot.  This is happening on all of the PCs in my house (naturally, because the packet loss is at the second last hop).  

Is this something Kogan or TPG can resovled

[BasilDV]

Hi @Mitchilled 

We'd like to check on this further and see what we can do to resolve this.

Kindly send us a private message with your account details.

BasilDV