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I am moving home but unable to reach TPG

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Level 1a

I am moving home, I tried the following methods but failed. So I am stuck, someone please help.

1. Tried to use the moving home service through online channel, but got the following message:

TPG NBN Bundle service is available at your address, however you will need to contact TPG change of plan team on 1300 920 158 as further information is required.

2. Tried to call the number above MANY TIMES but TPG said staff is way too busy, so call back later.

3. Tried to do the online chat, got told to email my request to: relocation@tpg.com.au

4. Still no response from my email request.

4 REPLIES 4
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, old service address, new service address and mobile number so i can check status here.

regards

JayeshP9

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Moderator

Hi yansenleonard,

I have sent your request to relocation team so someone will in touch with you.

regards

JayeshP9.

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Level 1a

Hi Jay,

 

I am also having issues in moving connection to new residence.

I tried to do it online but it threw me the below error message:

"

Unfortunately, Change of Location facility is not available for FTTB customers.

For more information please call TPG Customer Service on 13 14 23 or email customer_service@tpg.com.au.

"

I even tried contacting them on phone and also emailed but there is no support.

 

Thanks

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Moderator

Hi pramodm1985,

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can send request for you.

regards

JayeshP9