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Level 1c

How to contact TPG?  Phone is not working. Online chat is not available.  How to contact TPG?

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Moderator

Hi @frustrated2 

 

I have checked your ADSL2+ service and all tests are passing.

I changed a setting and your sync speed is now 5meg for a 3.8km service.

 

With NBN-FTTC, if things go to plan as most do, the cutover should be seemless.

When you receive all the new equipment, you unplug all your existing equipment, and plug in the new equipment and it should all work within 5mins. Of course there is risk of NBN issues outside our control.

 

You may check the setup guide that we've created for NBN FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

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3 REPLIES 3
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Moderator

Hi @frustrated2 


Thanks for your query!

 

Can you tell me what seems to be your issue and i will try to help.

You can post here or PM me.

 

How to PM.
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @frustrated2 

 

I have checked your ADSL2+ service and all tests are passing.

I changed a setting and your sync speed is now 5meg for a 3.8km service.

 

With NBN-FTTC, if things go to plan as most do, the cutover should be seemless.

When you receive all the new equipment, you unplug all your existing equipment, and plug in the new equipment and it should all work within 5mins. Of course there is risk of NBN issues outside our control.

 

You may check the setup guide that we've created for NBN FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

View solution in original post

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Level 1c

Thanks for your help david. It seems better.