I am really fed up! Tried online chat to upgrade my internet plan no option

[fwaters]

I cannot get to the online option to upgrade my NBN plan. Maybe I have more than one user name?

Terrible chat. I am referred to change plan team but it drops off. Help please!

[RajenS]

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@fwaters 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service\.

kind regards