I am still having intermittent internet

[coolblizz]

Hi,

I have post this same request for help earlier but the response has died down.

I am now still having the issue of having intermittent internet dropout.

When there is a dropout, I looked at the lights on my modem and they are all still lighted up.

As I have mentioned earlier, the dropouts are brief and random.

Using an ethernet cable seems to be better than wireless.

The dropouts can be experienced across different devices.

For example, when watching youtube video on the TV, there would be moments when the video just pause for a while.

Please help me out here.

[fotome4551]

Hello!

I'm sorry to hear about your intermittent internet dropouts. Since the lights on your modem remain on, it could be a Wi-Fi signal issue or interference. Restart your modem and router, check for firmware updates, reduce network congestion by disconnecting unused devices, ensure all cables are secure, and try changing the Wi-Fi channel. If the problem persists, contacting your ISP for further assistance might help.