I don't know how to connect the original landline phone in my home, and there is no introduction in the manual

[swjiang8]

Hello, I have received the 5G router you sent, and it has been connected, so I can watch TV.
Now my question is:
One, I don't know how to connect the original landline phone in my home, and there is no introduction in the manual. Please guide me: 1; 2; 3;  ….
Second, if the landline phone cannot be connected, please explain: what should I do with the landline phone at my house?
Thanks! I am waiting for your answer.

Suwei Jiang
30.07.2022.

[Angeli]

Hi @swjiang8, 

The 5G Home Broadband does not have a landline service. Do you have an existing phone number that you wish to keep? Is the phone number also with us? 

[swjiang8]

我的电话：02-*********.

没有电话座机服务，对我们老人很不方便。

请帮助我解决。谢谢！

My phone number: 02-*********.

There is no landline service, which is very inconvenient for our elderly.

Please help me out. Thanks!

[Angeli]

Hi @swjiang8, 

We've edited your post and removed your landline number. Please refrain from posting your personal account details in public. 5G Home Broadband is a data-only broadband service. It does not include a standard phone service. It seems that you signed up as a new customer for the home wireless connection. Thus, your NBN service along with the landline service is still active. If you would like to keep your landline service, we suggest to stay with NBN. Let us know your next course of action.

[Angeli]

Hi @swjiang8, 

We'll have an account specialist to ring you regarding the cancellation of your 5G Home Broadband connection. If you have a preferred time today, just let us know.

Keep safe!