Hi @naomiyip ,
Welcome to the community!
We're sad to know that you're considering to cancel the service with us. We'd like to arrange one of our Account Specialists to contact you and discuss details of your account concern.
Let us know your account details (Username/Customer ID together with the address on file) also your best contact number and preferred time.
In case you need a reference: How do I private message (PM) in the community