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I want to change my NBN plan

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Level 1b

Hi,

 

I want to change my plan but not allow me to do it.

Can you please help me to fix it?

 

Thanks,

Dahai

10 REPLIES 10
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Moderator

Hi @caodahai 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and I'll get someone from our Plan Change Team to call you back.

 

Regards,

Karl

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Level 1b

Hi TPG
 
We want to change my plan from 100G data to unlimited data.
 
My phone number is 0431326115
My account number is : tpg6115
 
I hope that new plan gets effective right now.  
 
Thanks,
Dahai Cao
@KarlB wrote:

Hi @caodahai 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and I'll get someone from our Plan Change Team to call you back.

 

Regards,

Karl


 

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Moderator

Hi @caodahai

 

I have requested for our Plan Change Team to investigate and requested for someone to call you back later on today with an update.

 

Regards,

Karl

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Level 1b

Hi KarlB,

 

I am just wondering when they will contact me or do it for us?

 

Thanks,

Dahai

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Moderator

Hi @caodahai

 

It will be today, I don't have an exact time for you sorry.

 

Regards,

Karl

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Moderator

Hi @caodahai

 

I just had a message back from our plan change team. They have advised you are getting that error message because you need to update your credit card details on your account. Please see the details below how to update your details. Update your details and try submitting the plan change again.

 

To learn more: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

 

Regards,

Karl

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Level 1b

Hi,

 

I have updated my payment detail. Now you can process it.

 

Thanks,

Dahai

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Moderator

Hi @caodahai 

 

You should now be able to submit your plan change request online.

 

Regards,

Karl

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Level 1b

I have submitted. I hope to get it effective immediately.

 

Thanks,

Dahai