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Hi,
I want to change my plan but not allow me to do it.
Can you please help me to fix it?
Thanks,
Dahai
Hi @caodahai
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and I'll get someone from our Plan Change Team to call you back.
Regards,
Karl
Hi TPGWe want to change my plan from 100G data to unlimited data.My phone number is 0431326115My account number is : tpg6115I hope that new plan gets effective right now.Thanks,Dahai Cao
@KarlB wrote:Hi @caodahai
Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, and I'll get someone from our Plan Change Team to call you back.
Regards,
Karl
Hi @caodahai
I have requested for our Plan Change Team to investigate and requested for someone to call you back later on today with an update.
Regards,
Karl
Hi KarlB,
I am just wondering when they will contact me or do it for us?
Thanks,
Dahai
Hi @caodahai
I just had a message back from our plan change team. They have advised you are getting that error message because you need to update your credit card details on your account. Please see the details below how to update your details. Update your details and try submitting the plan change again.
To learn more: Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online
Regards,
Karl
Hi,
I have updated my payment detail. Now you can process it.
Thanks,
Dahai
I have submitted. I hope to get it effective immediately.
Thanks,
Dahai