Immediately cancel my TPG NBN account!
I have submitted the cancellation applications 3 times from 23/06/2020.
Since you have no online mechanism, here's my account number: XXXXXXX
ACCC law requires the provision of the ability to cancel/unsubscribe from services at any time when outside contract.
Cancel it now!
DO NOT CHARGE ME AGAIN!
Hi @6121637, we had a look at your account and we cannot see any record that you have sent an email advising to cancel the service.
Can you please try to resend the email using your TPG email address? If you do not have an access to your TPG email, we'd like to arrange one of our account specialists to contact you for further assistance. Please send us a private message with your best contact number and most convenient time to receive a call.
To send a PM, please refer to this link: How do I private message (PM) in the community