No Internet

[flaunt1]

My internet has been off mostly for two days. I had connection for a little while earlier and I now again have nothing.
Problems started with my access to my router being possibly compromised.
I was receiving an error saying username and password were incorrect, when the weren't.
I factory reset the modem to gain access again. I can't change any of the config without it throwing a 9805 error code.

I spoke to your support and they assured me everything was fine. Yet when I log in to TPG it says otherwise.

[Riezl · Accepted solution]

Hi @flaunt1,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl · Accepted solution]

Hi @flaunt1,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community