Important emails being sent to spam

[mortg]

Hi There

I am having problems with my emails being sent to spam in the post office. I have changed the settings from medium to low. I have also added the email address to the allowed email address list in the filter settings but it has not fixed the problem. 

[PeterW]

Hello mortg,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download