Increased latency

[Anonymous]

Hi @drravi1110,

We are glad to know that the latency was reduced. Feel free to create a new thread here in the community for future queries.

Cheers1

Thanks Team TPG

Since yesterday evening my latency while using VPN is now reduced to about 165-170 ms, better than what is was after the upgrade (500 ms)

I hope this will remain constant

Regards

[drravi1110]

Again today the latency has gone up, now between 400-500 ms.
Why are you guys playing with my NBN ?
I am now seriously considering to change my internet provider.
Please take a note and act fast, fix the issue ASAP

Regards
Ravi

[BasilDV]

Hi @drravi1110

We'd like to arrange a call from our Tech team to check on this further as we are not able to detect any issues within the network.

Please PM me your preferred time and best number to be contacted.

BasilDV

[drravi1110]

Since today morning it has gone back to it’s previous state
Now it is working well, I am getting latency of 160-170 ms with vpn, that’s ok
Thanks

[BasilDV]

This is noted @drravi1110.

If you need a real time support, please contact our Tech team on 1300 997 271 or send me a PM with your contact details.

Cheers!

BasilDV