Incredibly slow nbn

[Mlomax]

I only had my nbn go online today, but the speed test numbers are horrifically bad. Ping 400. Download 1mb/s and upload not much better with major fluctuations. Far from the typical evening speeds of 46mb/s promised.
Is this because it's a new connection finding it's feet, or has someone ballsed up.

[Riezl]

Hi @Mlomax,

Welcome to TPG Community!

We have located the account using your community details. We have checked the status of your connection and we are not detecting any fault on the line or network that may affect the speed.

If you are connecting all your devices via Wi-Fi, we recommend having a read of these community articles:

Easy Steps to Improve Wi-Fi Connection In Your Home

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

Wi-Fi troubleshooting steps - No Internet/Connection

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

How to test your wireless connection using a Speedtest App

https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

Otherwise, please PM us your best contact number and most convenient time to receive a call tomorrow for troubleshooting.

To send a PM, please refer to this link: How do I private message (PM) in the community