Installation date

Level 2
I would like to know the date for NBN installation. Now is that I have to pay for free without using anything from you? If my queue is 2 months from now Do I have to pay for 2 months free?

Hi @Pkpanan, please be advised that TPG is a prepaid service; your initial payment is comprised of an installation fee and your 1st month fee. The initial billing cycle commences when your install is complete. 


Please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account. To send a PM, please refer to this link: How do I private message (PM) in the community