Hi @Pkpanan, please be advised that TPG is a prepaid service; your initial payment is comprised of an installation fee and your 1st month fee. The initial billing cycle commences when your install is complete.
Please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account. To send a PM, please refer to this link: How do I private message (PM) in the community
