I am enquiring about the delay on the NBN instalation and what can be done in the mean time?
When I signed up, I was advised that it would take up to 10 business days, however, a week after I was advised of a delay and that it would take over 2 months.
I called the support service last week and explained that I, sometimes, work from home, other then mentioning being able to use internet for other purposes such as watching a movie.
I was advised that they would send me a pocket wifi or a simcard to support me with internet until the instalation day but I have not heard back.
I am currently paying extra to my phone plan as I ran out of data, so I am wondering if TPG will do something about it or if I should cancel my plan and try another company?
I do understand the delay and as I mentioned on my call, I am happy to wait, as long as I am provided with some type of internet in the mean time.
Vodafone, for example, provides you with a pocket wifi with unlimited data until your NBN is activated. Can TPG provide something like that?
Thanks for raising this with us and we apologise for the inconvenience.
All service providers are affected by the issue/shortage within the NBN HFC equipment that caused the delay in the installation of the said technology.
We've created an article that explains this here: Delays in connecting some premises to the nbn™ HFC network
We'll raise your case with our NBN Service delivery team and have someone call you today for further discussion.