Fttn nbn keeps dropping out

[jasonrowe9]

Our dsl and internet light frequently/randomly drops out for 30 seconds then will sometimes come back on or it will sometimes try to come back on for around 3 minutes then finally come back on.

Any ideas on what could be happening with this?

[BasilDV]

Hi @jasonrowe9 

Welcome to the Community!

We were able to locate your account using your community details and understand that the case has been raised to our Engineers.

They've detected a possible fault within the NBN network, which needs to be investigated. They've escalated the case to NBN Co and further updates will be given within 24 to 48 hours as soon as it becomes available.

Let us know if you need further assistance.

BasilDV