Installation has been withdrawed

[yongxing0806]

I applied a new service and waiting the previous owner to cancel their service and the cancellation is not decided. But now I receive a message from your NBN installation team says that my installation has been withdrawed. Could you please help me check what's wrong with this? Thank you.
Best regards,
Patrick

[kate_]

Hey Patrick, we want to make sure your installation goes through ASAP. We'll continue to chat with you over PMs to get this sorted.

[yongxing0806]

Hi Kate,


Could you please help me check if the previous owner cancelled his service? And I prefer to install my new service as soon as possible. Thank you.

[kate_]

Hey @yongxing0806, we're only able to confirm account/connection status with the account holder. We reccomend reaching out to the previous owner directly to check with them.