I'm stepping in since @Shane is currently not available.
I've checked the account and learned that the NBN FTTC service is not yet installed.
We've sent you an email that the service will be installed on the 7th of August, between 8AM - 12NN.
Here's a part of the email.
Your new appointment has now been confirmed:
Installation date: 07-08-2019
Installation time frame: Between 08:00 and 12:00
NBN Technology: NBN Fibre To The Curb (FTTC)
It is required that you or someone over the age of 18 is available during the installation appointment.
Should you require further assistance, please let us know.