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Insufficient funds in international roaming credit

usausa_chan
Level 2
I’m now overseas and international roaming is activated and my prepaid balance is around $50 but keep receiving
“You have insufficient funds to call this destination. You can top up your prepaid balance at https://www.tpg.com.au/account”
I cannot access TPG loan gin page due to access denied
Please help!
1 REPLY 1
Ahra_G
Moderator

Hi @usausa_chan,

 

We're here to help! Please send us a private message and we'll pull up your account. 

 

-Ahra_G