Intermittent High Latency to first address after default gateway

[Twaities]

Hi,

I am experiencing an issue with intermittent high latency (~500ms usually) that seems to be caused by this connection to 10.20.26.74

The issue appears somewhat randomly, sometimes for long periods, sometimes just a short moment. You can see in the tracert below that the latency goes away during the short time period when the trace is running. It does seem to happen more frequently at peak times but I have noticed it at other times as well. 

Has anyone experienced this issue or know a potential fix for this?

Tracing route to google.com.au [142.250.66.163]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.50.1
2 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
3 443 ms 566 ms 323 ms 10.20.26.74
4 506 ms 513 ms 519 ms syd-gls-har-cdn11-be200.tpgi.com.au [203.221.3.81]
5 525 ms 530 ms 530 ms 72.14.197.162
6 538 ms 540 ms 542 ms 72.14.235.55
7 15 ms 15 ms 15 ms 142.250.224.225
8 14 ms 14 ms 14 ms syd09s22-in-f3.1e100.net [142.250.66.163]

Trace complete.

[Shane]

Hi @Twaities,

Welcome to the community!

Thanks for raising this to us. I would love to help check the connection status of the service, to better understand the situation send us your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time in the event that the issue require real-time test and investigation with our Technical Team.

How do I private message (PM) in the community

Regards,

Hi,

I am experiencing an issue with intermittent high latency (~500ms usually) that seems to be caused by this connection to 10.20.26.74

The issue appears somewhat randomly, sometimes for long periods, sometimes just a short moment. You can see in the tracert below that the latency goes away during the short time period when the trace is running. It does seem to happen more frequently at peak times but I have noticed it at other times as well. 

Has anyone experienced this issue or know a potential fix for this?

Tracing route to google.com.au [142.250.66.163]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.50.1
2 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
3 443 ms 566 ms 323 ms 10.20.26.74
4 506 ms 513 ms 519 ms syd-gls-har-cdn11-be200.tpgi.com.au [203.221.3.81]
5 525 ms 530 ms 530 ms 72.14.197.162
6 538 ms 540 ms 542 ms 72.14.235.55
7 15 ms 15 ms 15 ms 142.250.224.225
8 14 ms 14 ms 14 ms syd09s22-in-f3.1e100.net [142.250.66.163]

Trace complete.