TPG Community

Get online support

Intermittent drop out with 2 sec delays while playing gaming.

SOLVED Go to solution
leekangdal
Level 2

Hi Im expriencing very weird situation here.

The Ping result is very good and speed test result is super!!

But every time I playinng game mostly League of legend and PUBG Online.

I have intermittent delay like 2~3 second everytime I playing.

And I found out when i have a delay there was a no reponse ping.

also CRC error comes up in the modem status.

what I have tried to fix is below

- change modem router : Cisco 857w with adsl2+ module, tp-link new modem.

- turn off Wifi modeule so i can check only LAN connection.

- only adsl line attached on telephone socket.

 

Please see attched modem status photo below.

this is being taken after power recyle 5 minute ago.

 

 20180120_073605.png

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous
Not applicable

Hi @leekangdal,

 

Welcome to the community!

 

Is your PC/Laptop connected via Wireless Connection (Wi-Fi) when you play League of Legends or PUBG?

 

If Yes, have you tried playing while PC/Laptop connected via LAN/Ethernet Cable?

 

I'd like to check your connection. Kindly, PM me your account details (username/customer ID or contact number associated with the account)

 

Cheers!

View solution in original post

1 REPLY 1
Anonymous
Not applicable

Hi @leekangdal,

 

Welcome to the community!

 

Is your PC/Laptop connected via Wireless Connection (Wi-Fi) when you play League of Legends or PUBG?

 

If Yes, have you tried playing while PC/Laptop connected via LAN/Ethernet Cable?

 

I'd like to check your connection. Kindly, PM me your account details (username/customer ID or contact number associated with the account)

 

Cheers!