Hi @5615339,
Welcome to the community!.
Thanks for bringing this to our attention.
There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
I've managed to run remote test on your connection and have detected that your session is working for more than a month now which means the line is stable.
It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only.
We recommend having a read on the following articles:
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
If the issue persists, shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time.
How do I private message (PM) in the community
Regards,
Hi,
For the past 22 months we had the NBN 100 plan with TPG with a typical evening download speed of 85Mbps.
We experienced perfect picture quality when streaming Netflix in the evenings.
Recently, we upgraded to the NBN Ultrafast plan with TPG with a typical evening speed of 250Mbps.
Strangely, since upgrading, we have been experiencing an unexplained intermittent reduction in picture quality when streaming Netflix in the evenings.
We have used speedtest.net to test the internet speed on several occasions in the daytime since the plan upgrade and it has been between 200 - 250Mbps.
Our modem is a TP Link VR1600v, exactly the same modem we were using before the recent plan upgrade.
We are at a loss to explain why paying more money to upgrade has resulted in a worse streaming experience!
Hoping a TPG moderator might be able to help?
Thank you.
