Internet Connection is down today 12/05/2020 from 11AM

[vinayshs89]

Hi, my internet connection is down from 11AM today. Can you please help get it back up asap as I'm working from home and thus us critical.

Customer ID: 6763849
Full Name: Vinaysh Sureshram

[RajenS]

Hi @vinayshs89 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

[RajenS]

Hi @vinayshs89 

 looking at your account now 

Thanks 

Rajen 

[RajenS]

Hi @vinayshs89 

  I can see you are online now,  are you able to browse? 

Username: vinayshs89
Company: TPG
DSLAM ownership: TPG FTTB
Connected for: 10m  

Thanks 

Rajen 

[vinayshs89]

No I'm not able to browse

[RajenS · Accepted solution]

Hi @vinayshs89 

   That's good to hear, you can browse now 

Thanks 

Rajen

[vinayshs89]

Yes I'm able to browse now. Thank you for your help, Rajen.

[vinayshs89]

Hi Rajen. I'm having trouble again. The connection is dropping intermittently. It's unstable. Please help.

[RajenS]

Hi @vinayshs89 

     I will arrange a tech visit for you, and you will receive SMS soon. 

Thanks 

Rajen

[RajenS]

hi @vinayshs89 

    Escalated to the engineering team, soon you will receive a call regarding this matter, 

please check your PM for the Ticket number 

Thanks 
Rajen