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Internet Connection is down today 12/05/2020 from 11AM

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vinayshs89
Level 2
Hi, my internet connection is down from 11AM today. Can you please help get it back up asap as I'm working from home and thus us critical.

Customer ID: 6763849
Full Name: Vinaysh Sureshram
1 ACCEPTED SOLUTION

Accepted Solutions
RajenS
Moderator

Hi @vinayshs89 

   That's good to hear, you can browse now 

Thanks 

Rajen

View solution in original post

9 REPLIES 9
RajenS
Moderator

Hi @vinayshs89 

 

 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

RajenS
Moderator

Hi @vinayshs89 

 

 looking at your account now 

Thanks 

Rajen 

RajenS
Moderator

Hi @vinayshs89 

  I can see you are online now,  are you able to browse? 

Username: vinayshs89
Company: TPG
DSLAM ownership: TPG FTTB
Connected for: 10m  

 

 

Thanks 

Rajen 

vinayshs89
Level 2
No I'm not able to browse
RajenS
Moderator

Hi @vinayshs89 

   That's good to hear, you can browse now 

Thanks 

Rajen

View solution in original post

vinayshs89
Level 2
Yes I'm able to browse now. Thank you for your help, Rajen.
vinayshs89
Level 2
Hi Rajen. I'm having trouble again. The connection is dropping intermittently. It's unstable. Please help.
RajenS
Moderator

Hi @vinayshs89 

     I will arrange a tech visit for you, and you will receive SMS soon. 

Thanks 

Rajen

RajenS
Moderator

hi @vinayshs89 

    Escalated to the engineering team, soon you will receive a call regarding this matter, 

please check your PM for the Ticket number 

Thanks 
Rajen