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Internet Connection is down today 12/05/2020 from 11AM

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Level 1b
Hi, my internet connection is down from 11AM today. Can you please help get it back up asap as I'm working from home and thus us critical.

Customer ID: 6763849
Full Name: Vinaysh Sureshram
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @vinayshs89 

   That's good to hear, you can browse now 

Thanks 

Rajen

View solution in original post

9 REPLIES 9
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Moderator

Hi @vinayshs89 

 

 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

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Moderator

Hi @vinayshs89 

 

 looking at your account now 

Thanks 

Rajen 

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Moderator

Hi @vinayshs89 

  I can see you are online now,  are you able to browse? 

Username: vinayshs89
Company: TPG
DSLAM ownership: TPG FTTB
Connected for: 10m  

 

 

Thanks 

Rajen 

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Level 1b
No I'm not able to browse
Highlighted
Moderator

Hi @vinayshs89 

   That's good to hear, you can browse now 

Thanks 

Rajen

View solution in original post

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Level 1b
Yes I'm able to browse now. Thank you for your help, Rajen.
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Level 1b
Hi Rajen. I'm having trouble again. The connection is dropping intermittently. It's unstable. Please help.
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Moderator

Hi @vinayshs89 

     I will arrange a tech visit for you, and you will receive SMS soon. 

Thanks 

Rajen

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Moderator

hi @vinayshs89 

    Escalated to the engineering team, soon you will receive a call regarding this matter, 

please check your PM for the Ticket number 

Thanks 
Rajen